Our service and performance as a quality taxicab provider is only as good as our independent contractor drivers, and how well they collaborate with our support staff to take care of Toledo area Taxi Consumers. Our focus is to attract independent operators who not only meet the necessary skills and job requirements, but who also share our commitment to customer satisfaction, safety, and service.Drivers are contracted subject to passing our orientation program and meeting a series of minimum requirements including drug testing, five-year record of excellent driving, knowledge of the service area, sensitivity to passenger needs and other criteria related to their prior work performance.
Our new driver orientation programs include a mixture of both classroom and behind-the-wheel instruction. To be certified, drivers must demonstrate mastery of all operational policies, procedures, safe and defensive driving practices and technical driving skills. They must also meet our criteria for courtesy and skills in customer relations. Over time, we reinforce our key practices and procedures with our drivers.
We also ensure that our drivers have geographical knowledge and map reading skills, for the entire Toledo area. Our drivers help clients with special needs with sensitivity and care, and Toledo Yellow Drivers maintain high standards of cleanliness, both in the appearance as well as the cleanliness of the vehicle, both inside and out.
We are proud to be known as an innovative and progressive company focused on operators as both business partners and key customers.